Terms and conditions of sale
General terms and conditions of sale of the Ennebiservice.it online store
These General Conditions have as its object the purchase of products, made remotely via electronic network on the "Ennebiservice.it" website belonging to Ennebi Service S.r.l.s. based in Magione (PG), Ludovico Ariosto 63 road.
Acceptance of the conditions of sale the Customer, with the electronic sending of confirmation of his purchase order, unconditionally accepts and undertakes to observe in his relations with Ennebiservice, the general and payment conditions transcribed below, declaring that he has read and accepted all the indications provided to him. These General Conditions of Sale must be examined online by visitor customers before they confirm their purchases. The forwarding of the order confirmation therefore implies the total knowledge of them general conditions of sale and their full acceptance.
Warranty and substitutions
All the products sold by Ennebiservice are covered by the conventional guarantee of the manufacturer and by the 24 -month guarantee for defects of conformity, pursuant to Legislative Decree 24/02. To benefit from warranty assistance, the customer will have to keep the receipt or invoice, in this case the guarantee is reduced to 12 months because it is presumed to be a professional use of the product. The Customer with the acceptance of the purchase contract takes note of the methods of assistance in force at the time of the appeal under warranty. For most of the products marketed by Ennebiservice, it provides directly to provide assistance service under warranty at its own laboratory in Magione. All the appliances to be repaired must be sent back to: Ennebiservice, Ludovico Ariosto 63, 06063 Magione (PG) road. It will be Ennebiservice to repair, and to respect them at the customer's headquarters. Before the ultra to the manufacturer for the revals of the guarantee, the evaluation of the damage will be assessed by technicians of our staff. The expenses for the return at the Ennebiservice headquarters are however borne by the customer.The expenses for the return of the repaired or replaced good at the customer's headquarters are borne by Ennebiservice.Warranty on technical spare parts The technical spare parts are all those parts that presuppose a specific technical capacity to be used. (electronic components, joints, pins, gears, etc.)
Any damage or malfunctions caused by incorrect assembly of "technical spare parts" involves the total forfeiture of any form of guarantee and the forfeiture of all responsibility by Ennebiservice.
If you are not sure of the intervention to be done, we advise you to contact us or always rely on qualified personnel.
Availability of the Ennebiservice goods accepts customer orders within the limits of the quantities of the products required existing in warehouse. Therefore, the delivery of the products indicated in the purchase proposal sent by the customer is subject to the availability of the products themselves. Ennebiservice undertakes to promptly communicate to the customer any unpredictable exhaustions of stocks due to excess demand or other causes. In this case, the customer can choose from the following possibilities.
Order cancellation and total refund
Partial evasion and reimbursement of the remainder
Total evasion subject to the time of reinstatement of the warehouse
Transport and delivery
Shipments are made with: Fedex, SDA, BRT, GLS, Poste Italiane
Indicative delivery: Direct location 1/2 working day.
Indirect locations 2/3 working days.
For major weights, the expenses will be calculated in the order insertion phase.
At the time of the courier's delivery of the goods, the customer is required to check: that the number of hills on delivery corresponds to what is indicated on the carrier's letter; That the packaging is intact, not damaged, nor wet or, in any case, altered, also in the closing materials (personalized adhesive tape).
Any damage or the failure to correspondence with the number of hills or indications, must be immediately contested by the courier who carries out the delivery, affixing the wording "withdrawal with reserve" on the appropriate receipt of the courier communicated, within seven days in one of the following methods:
a) via email at support@ennebiservice.it
b) by phone at 075/8472242
c) visiting the service center to this address
Even in the presence of intact packaging, the goods must be verified within seven days of receipt. Any hidden anomalies must be reported in the methods indicated above. Each report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full liability of what was declared. Once the courier document has been signed,
The customer cannot oppose any dispute about the external characteristics of what is delivered.
General terms and conditions of assistance and repair
Those present "General terms and conditions of assistance and repair" (later "Terms of Assistance") regulate the service by "Ennebiservice S.r.l.s." with headquarters in Magione, road Ludovico Ariosto 63 (later nbs) info@ennebiservice.it:
1. NBS undertakes to repair your product under the following conditions and costs indicated on the "service card" displayed within the year and on the website www.ennebiservice.it (unless these costs are modified with your written consent or via sms or by email). Except for the case in which your product is covered by a guarantee, the repair costs approved by written or via SMS or by email will be at your expense. Payment must be made at the time of returning the repaired product. Unless otherwise specified, the amount of the estimate includes all the components, processing and transport necessary for the repair of the product, in addition to each legal tax. NBS reserves the right to place the cost of the estimate, in addition to the legal taxes; In the event that NBS examines your product and you do not authorize the execution of the repairs to the estimated cost, without carrying out the repairs, NBS will place the costs for the verification activities, in addition to the legal taxes.
2. If during the repair operations, a further processing or use of components not indicated in the estimate is necessary, NBS reserves the right to change the amount, previously indicated for repair, within the limits of 10% higher than the estimate offered, without no communication. For repairs that exceed the amount of the estimate by 10%, these will be communicated to you by NBS; In the event that you do not accept the new amount indicated by NBS, the latter will have the right to return the product, by placing the costs for the verification activities, in addition to the legal taxes.
3. NBS guarantees that repairs are carried out in a professional and in a workmanlike manner and that all the components used for the repair of your product are free from defects relating to the material and guaranteed for a period of 24 months according to the provisions of the European and relative guarantee "Consumer code". In the event that a defect of a component replaced during the guarantee period is manifested, NBS will, at its own discretion, unless otherwise provided for by the applicable law, to the repair of the component, using new replacement components, used or revised, or to the replacement of the component with a new equivalent component, used or overhauled. Any possible complaint of hidden vices and/or discrepancies must be received by NBS, under penalty of forfeiture, within 2 months of the discovery. There will be no valid complaints of vices and/or discrepancy received in NBS beyond the aforementioned term, not formulated in writing and not expressly and detailly indicating the nature and/or type of vice and/or discrepancies found by the customer. If NBS recognizes the existence of vice and/ or discrepancies, it will agree with the customer the times and methods of his own intervention. NBS will in any way be held responsible or assumes any guarantee in relation to any malfunctions and/or damages deriving from the customer's work or third parties of which the same has made use of the intervention of NBS and/or deriving from failure to respect of prescriptions given by NBS and/or third parties in relation to the methods of use, conservation or maintenance of the products subject to repair. The effects deriving from the wear related to the use of the machine are not covered by guarantee.
4. NBS will have the right to hold your product up to the integral payment by your amount due for repair. In the event that you have not requested the return of your product and have not paid the payment due within seven (7) days from the moment when NBS has communicated that the repair of the product has been made, NBS may provide, in the forms provided for by read, to offer you the return of your product or to intimar you to receive the same, in the face of the payment of the amounts due and, resulting in vain any of the methods of return, you will proceed to the sale of your product in public auction with the shapes and ways provided for by art. 2797 of the C.C. In any case, it is understood that, without prejudice to the right of NBS to obtain compensation for the damages suffered, all the costs incurred by Nbs for the conservation and custody of your product will be at your expense. NBS, however, retains every right provided for by law in relation to unpaid amounts.
5. The repair of your product by NBS is governed exclusively by these assistance terms. Other terms of assistance or conditions formulated orally or in writing do not apply. No subject is authorized by NBS to modify these assistance terms. These assistance terms can only be activated by the parties that have accepted these terms of assistance.
6. You accept and you are aware that your personal data will be collected, registered and processed by NBS for purposes connected to the execution of the service and the fulfillment of the obligations provided for by these terms of assistance. NBS guarantees the protection of your data in accordance with art. 23 of the Code regarding the protection of personal data (Legislative Decree 196/2003), if you want to access your personal data or communicate any variations of the same, you can make it by formulating written request at the NBS operational headquarters.
7. For any disputes, the Perugia Forum is competent.
Magione, li 01/09/2014 Ennebi Service S.r.l.s.
Updated and verified on 04/18/2022
Right of withdrawal
You can always make use of the right of withdrawal, all the details to the Returned and refunds page that you can consult here
Service card
We consider honesty and transparency as the foundation of the company-client relationship. We have created this, where indications concerning our corporate ethics, price policy, of which we attach concrete examples are collected.
The price of a repair. While spare parts prices can be consulted on the site, for repairs it is necessary to provide some clarifications.
Being a service, it is difficult to assign a precise price to repairs, however we make the following useful information available to you, which will allow you to approximate the costs of a repair from Ennebiservice.
Average laboratory processing time
To guarantee that our technical or maintenance intervention is truly different from a simple repair, we will use the reference parameter on "average processing time"By average processing times we mean a process that includes: taking charge of the machine, identification of the failure, replacement of details, accurate verification of the operation after repair, the complete decalcification of the appliance (if necessary), cleaning and the control on aesthetic details and consumables communication to the customer of the conclusion of the repair or the cost estimate.
Examples of costs for laboratory interventions
The hourly rate is € 46.00 (VAT included), we summarize the average processing times of the most common appliances that we talk and the relative estimate in the following table.| Type of appliance to repair | Time | Price |
| Single and combined coffee machines | from 30 to 90 | €25,00 - €68,00 |
| Superiutomatic coffee machines | from 60 to 120 | €30,00 - €90,00 |
| Professional coffee machines | from 30 to 180 | €25,00 - €135,00 |
| Irons without boiler | 20 to 40 | €15,00 - €30,00 |
| Strante systems with separate boiler | from 40 to 90 | €20,00 - €45,00 |
| Professional Strante Systems | from 30 to 180 | €25,00 - €135,00 |
| Professional ironing and plans | from 30 to 180 | €25,00 - €135,00 |
| Professional kitchen machines | from 30 to 120 | €25,00 - €90,00 |
| Domestic kitchen machines | from 10 to 50 | €7,50 - €37,50 |
| Cart vacuum cleaner | 30 to 60 | €25,00 - €45,00 |
| Electric Scope | 20 to 40 | €15,00 - €30,00 |
| Professional vacuum cleaner | from 30 to 180 | €25,00 - €135,00 |
| Steam generators with suction | from 40 to 120 | €30,00 - €90,00 |
| Domestic air conditioning devices | from 30 to 120 | €25,00 - €90,00 |
| Professional air conditioning devices | from 30 to 120 | €25,00 - €90,00 |
This table has a value Purely indicative considering the average of the interventions, each Appliance must be evaluated individually in the laboratory.
The interventions that will not respect these averages will always be discussed with the customer before being carried out that on request it will be able to have a written estimate. The tables do not apply to interventions on Vorwerk devices that have prices and times established by the company itself.
Additional fixed costs
There are no prior costs. If the repair is successful, a band of fixed costs is applied (wear tools, packaging, communication costs with the customer, consumable, disposal of spare parts replaced, etc ...) ranging from € 2 to € 10 according to to the type of appliance and its size. If it is not successful you will have no costs.
Online and corporate ethical sale
The trust that a customer has in an online shop is also worth a lot from a traditional shop and this is because the voices circulate on the web very quickly. If an online shop is serious and offers excellent services, it will certainly be reviewed in a positive way in the various forums, blog social networks but, if it is not correct towards the customer, the disclosure of negative opinions with serious damage that arrive will be equally fast at the end of the activity. A satisfied customer is the basis of this concept.
Repairs in a workmanlike manner
We also want to inform you that the repairs performed in a workmanlike manner by specialized and always updated technicians. The laboratory is in compliance with all regulations and is equipped with all necessary, technical and IT equipment, to cope with the fast technological evolution of the appliances to be repaired.
Communication with the customer and presence
Precisely because there is no traditional contact with the customer, we try to guarantee maximum speed in communications and in managing requests. We are always available for information, advice both by phone and by email by giving a fastest customer response. We are a shop open to the public, we prefer communications by e -mail for management reasons, but also because in this way we will always have a historian of our conversations.
Communicate easily with us, go toservice center And find answers or deepen topics.
Speed of evasions
We try to make speed in managing orders, and in completing the repairs one of our strengths. An order reached with payment by credit card or cash on delivery is processed the next morning and will be delivered 24h after shipping (48 for the islands). For repairs, the intervention times are 3/4 working days. (excluding arrival times spare parts) Rights and guarantees on sales and repairs finished the repair we always release a Warranty document which will report in detail description and cost of spare parts and labor. We scrupulously respect all the rights of the customer taking as a reference always the Consumer Code which regulates all the relationships between the company and the consumer. As in all serious sales, the customer can use the RIGHT OF WITHDRAWALAlso in the event of product malfunctions, there is always the guarantee. Unlike most stores, we directly assist what we sell.
Payment types accepted
See the Frequent questions on payments In these articles of the service center
Bank transfer
We mean payment by bank transfer when confirming the order. Banking times before the transfer is visible are approximately 2/3 -day working, immediate crediting if you use to carry out the bank transfer a C/C Unicredit Banca. The goods will be temporarily reserved for a maximum of 6 days, after this period without having received the payment, the march is considered free and the order canceled. If you choose this payment mode, the order will be processed once the amount of the entire order on our c/c is accredited. (bank times 2-3 working days).
Extremes for the bank transfer
Amount: exact amount of the causal order: order number; Name and surname holder order
Paypal
We mean payment via the Internet. Ennebiservice makes use of the service offered by PayPal for payments with PayPal account. It is possible to pay with your PayPal account through the REading King to PayPal's safe site. At the end of the payment you will be reported on our website for the definitive confirmation of the order. If you choose this payment mode, the order will be processed as soon as we have received the payment.
Credit card
We mean payment via the Internet.
The credit card transaction is made on the securpe or paypal servers with the latest generation security system Verified by Visa. It is one of the safest systems for payments of this type, being completely autonomous with very advanced access security measures. We would like to emphasize that no stirpe or Ennebiservice operator will become aware of the codes of your credit card because everything will be managed entirely for electronic and complete automatism routes. All the credit cards of the Mastercard and Visa circuit are supported on our payment system. The Administration may request an identity document to verify the correct registration of the credit card. If you choose this payment mode, the order will be processed as soon as we have received the payment.
Satispay
We mean payment via the Internet through secure application for mobile phoneSatispay finds the explanations here
KlarnaPayment expanded
You can pay your order in three installments without interest applied.
Find out more about How to pay in installments with Klarna
Go to all frequent questions about payments to the service center.
Mark
We mean payment only and exclusively to the courier at the time of the delivery of the products. The safest and most used payment method as it guarantees the customer to pay comfortably to the delivery of the goods directly to the courier driver with an expense of only € 5.00 more on the total cost. As a payment on delivery, the courier will only be able to accept cash or bank checks do not accept payments with postal bulletins and postal c/c checks. Cash on delivery limit is € 149 including VAT. On the first order you can be contacted by telephone by our staff, which will verify the correct execution of the order. It is therefore essential to provide a valid address where you are easily accessible. If you choose this payment mode, the order will be processed as soon as we receive the order.
Delivery time
Direct location: 1/2 working daysIndirect locations: 2/3 working days Calabria, Sicily, Sardinia, minor islands and indirect chairs
Shipping rates in Italy
Single rate € 7.50The rates are automatically calculated based on the weight/volume ratio including packaging.
For major or minor weights, the expenses will be calculated in the order insertion phase.
Additional services for a fee
Payment on delivery € 5.00Important warnings
At the time of the courier's delivery of the goods, the customer is required to check: that the number of hills on delivery corresponds to what is indicated on the carrier's letter;That the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing systems. Any damage or the failure to correspondence with the number of hills or indications, must be immediately contested by the courier who carries out the delivery, affixing the wording "withdrawal with reserve" on the appropriate receipt of the courier communicated, within seven days in one of the following methods:
a) via email at info@ennebiservice.it
b) by phone at 075/8472242
c) visiting the service center to this address
Even in the presence of intact packaging, the goods must be verified within seven days of receipt. Any hidden anomalies must be reported in the methods indicated above. Each report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full liability of what was declared. Once the courier document has been signed, the customer cannot oppose any dispute about the external characteristics of what is delivered.
If the destination of the goods are among the locations considered disadvantaged by the primary carrier, delivery times may change.
International shipping
We ship all over the world with very advantageous rates that will be calculated automatically by the system.
If your country is not present in Cheek Out, we can offer you a personalized rate. Write to support@ennebiservice.it